Altering or Waiving Established UPM Fees Practice

Division: 

Administration & Finance

Department: 

University Property Management

Contact Information: 

UPM Training & Process Specialist; upm-coa@sfsu.edu

Effective Date: 

Tuesday, January 1, 2013

Revised Date: 

Wednesday, July 1, 2015

Authority: 


Objective: 

  1. To ensure appropriate approval, rationale, and documentation exists when established UPM fees are waived or altered.
  2. To provide consistent credit formulas for different service deficiencies.
  3. To provide a consistent and expedicious process for applying client credits.
  4. To align UPM practices with the results of the 2003 Fiscal Audit of [then] University Housing fees in regares to altering or waiving fees

Statement: 

Waiving department fees or providing credit to a client account is sometimes necessary when service or product from the department fall short of expectations.  This process should be used sparingly to ensure the client is made whole from the loss of expected product or service.